Work has begun on a new research project looking at the role and challenges faced by Community Liaison Officers (CLOs) and others who navigate the choppy waters between corporate and community activities and interests.
The project is being undertaken by independent consultants Clare Bebbington and Emma Wilson and aims to shed some light on the role of the CLO - who they are, how they are employed, the work they do and the challenges they face. It will aim to identify best practice and areas for improvement. The outcome will include pragmatic recommendations for CLOs and those who manage them, with a view to working with practitioners and specialists to develop tools and supportive professional networks which address identified gaps and needs.
The pilot phase, which will run until the end of October 2016, focuses on interviews with senior executives and line managers of teams which include community relationship management, consultants, and CLOs themselves.